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Privacy Policy

Last updated: June 29, 2026


Welcome to the website of the MUSA – Douro Signature brand. This website is operated by OASIS DETAIL – TURISMO, UNIPESSOAL LDA.

We respect your privacy and are committed to protecting the personal data of all visitors and clients who use our website and services.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

1. Data Controller

OASIS DETAIL – TURISMO, UNIPESSOAL LDA (trading as MUSA – Douro Signature)

Private Luxury Travel Company

Email: info@musadourosignature.com

Telephone: +351 913 371 025

Website: www.musadourosignature.com

If you have any questions regarding data protection or privacy, you may contact us using the details above.

2. Personal Data We Collect

We may collect the following personal data through our website contact forms:

  • Full name;

  • Email address;

  • Telephone number (where applicable);

  • Message submitted by the user;

  • Information relating to travel enquiries, bookings, or requested experiences (such as travel dates, group size, and country of residence);

  • Dietary requirements, allergies, or specific mobility and health-related information (only where voluntarily provided by the client and strictly necessary to tailor experiences, meals, or travel arrangements).

We may also automatically collect certain technical information, including:

  • IP address;

  • Device type and browser information;

  • Pages visited;

  • Date and time of access.

3. Purpose of Data Collection

The personal data collected is used exclusively for the following purposes:

  • Responding to enquiries and contact requests;

  • Managing quotations, bookings, and travel arrangements;

  • Communicating with current and prospective clients;

  • Improving the functionality and user experience of our website;

  • Complying with applicable legal and regulatory obligations.

OASIS DETAIL – TURISMO, UNIPESSOAL LDA does not sell or share personal data with third parties for commercial or marketing purposes.

4. Legal Basis for Processing

Personal data is processed on one or more of the following legal grounds:

  • The user's consent;

  • The performance of pre-contractual measures or contractual obligations;

  • Compliance with legal obligations;

  • Our legitimate interest in managing communications and operating our business.

5. Data Retention

Personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law.

Information submitted through our contact forms may be retained for up to 24 months for customer relationship management and communication history purposes.

6. Data Sharing

Your personal data may be processed by carefully selected service providers that support the operation of our business, including:

  • Website hosting providers;

  • Email service providers;

  • Website analytics and cybersecurity providers.

These service providers are contractually required to maintain appropriate confidentiality and security measures for the protection of personal data.

Where necessary to deliver the requested travel services, we may also share strictly necessary information with our tourism partners (such as hotels, wineries, restaurants, transportation providers, guides, or other travel suppliers). Only the information required to fulfil reservations and deliver the contracted itinerary—such as passenger names or dietary requirements—will be shared.

7. Cookies

Our website may use essential and analytical cookies to improve website functionality and enhance the user experience.

Users may configure their browser settings to block or delete cookies at any time.

If tools such as Google Analytics, Meta Pixel, or similar technologies are used, a separate Cookie Policy is recommended.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data;

  • Correct inaccurate or incomplete information;

  • Request the deletion of your personal data;

  • Restrict or object to the processing of your data;

  • Withdraw your consent at any time where processing is based on consent;

  • Request data portability;

  • Lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD) if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details provided above.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of data transmission over the Internet can be guaranteed to be completely secure.

10. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience.

OASIS DETAIL – TURISMO, UNIPESSOAL LDA is not responsible for the privacy practices, policies, or content of those external websites.

11. Changes to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time.

Any changes will be published on this page and will become effective upon publication.

12. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

OASIS DETAIL – TURISMO, UNIPESSOAL LDA

Email: info@musadourosignature.com

Telephone: +351 913 371 025

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